Warranty Policy
Warranty Details
Every LUXE Bidet product undergoes a thorough quality test procedure and defects are rare. Some LUXE Bidet products come with a manufacturer’s warranty. If a product is determined to have a manufacturing defect during the warranty period, LUXE Bidet will replace the defective parts, free of charge. The default warranty period varies based on model, as described below:
| 12-month Warranty | LUXE Footstool, LUXE Toilet Seat |
| 18-month Warranty | NEO 110, NEO 120, NEO 180, NEO 185, NEO 320, NEO 120 Plus, NEO 185 Plus, NEO 320 Plus |
Filing a Warranty Claim
Contact us here to file a warranty claim or request replacement parts. Please provide your order number and your shipping address. If your product has a LUXE ID, please provide it so that we can expedite your request. The LUXE ID is a 15-character alphanumeric code located on the product.
Registering Your Product
LUXE Bidet products purchased in new, factory-sealed condition are automatically covered under the default warranty period, as defined above. Products with a LUXE ID are eligible for an extended warranty. By registering your product, the warranty is extended by 6 months. Register your product here.