Privacy policy

Last updated: August 19, 2026

Thank you for choosing to be part of our community at 2GoProducts, LLC, doing business as LUXE Bidet ("LUXE Bidet", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this policy, or our practices with regard to your personal information, please contact us at customercare@luxebidet.com.

When you visit our website www.luxebidet.com, sign up for our text message program, or use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites and our services.

This privacy policy applies to all information collected through our website (such as www.luxebidet.com), our SMS/text message program, and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the "Sites").

What Information Do We Collect?

Personal information you disclose to us

In Short: We collect personal information that you provide to us such as name, address, contact information, mobile phone number, passwords and security data, and payment information.

We collect personal information that you voluntarily provide to us when registering at the Sites, expressing an interest in obtaining information about us or our products and services, enrolling in our text message program, when participating in activities on the Sites, or otherwise contacting us.

The personal information that we collect depends on the context of your interactions with us and the Sites, the choices you make, and the products and features you use. The personal information we collect can include the following:

• Name and Contact Data. We collect your first and last name, email address, postal address, phone number, and other similar contact data.
• Mobile Phone Number and SMS Consent Data. If you enroll in our text message program, we collect your mobile phone number along with records of your consent, including the date, time, and method by which you opted in, your opt-in and opt-out history, and your message preferences.
• Credentials. We collect passwords, password hints, and similar security information used for authentication and account access.
• Payment Data. We collect data necessary to process your payment if you make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is stored by our payment processor and you should review its privacy policies and contact the payment processor directly to respond to your questions.

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

Information collected from other sources

In Short: We may collect limited data from public databases, marketing partners, and other outside sources.

We may obtain information about you from other sources, such as public databases, joint marketing partners, as well as from other third parties. Examples of the information we receive from other sources include: social media profile information; marketing leads and search results and links, including paid listings (such as sponsored links).

Our SMS / Text Message Program

In Short: If you opt in, we may send you text messages. You can stop them at any time by replying STOP. We never share your mobile number or your SMS consent with anyone for their own marketing.

Consent and enrollment

By providing your mobile phone number and opting in to our text message program, you give LUXE Bidet your express written consent to send you recurring automated marketing and informational text messages at the number provided, including messages sent using an automatic telephone dialing system.

Consent is not a condition of purchase. You do not have to agree to receive text messages in order to buy any product or service from us.

You may opt in through any of the following methods:

• Checking the SMS consent box during checkout or account registration
• Submitting your mobile number through a sign-up form, pop-up, or landing page on our Sites
• Texting a keyword to our short code or messaging number
• Providing your number to our customer care team and confirming your consent

You must be at least 18 years of age to enroll in our text message program.

Types of messages you may receive

• Transactional messages — order confirmations, shipping and delivery updates, back-in-stock alerts, and account or registration notifications.
• Marketing messages — promotions, discounts, new product announcements, and cart reminders.
• Customer care messages — responses to your support inquiries and follow-ups.

Message frequency

Message frequency varies. Marketing message frequency is typically up to 4–8 messages per month, though this may increase during promotional periods. Transactional messages are sent as triggered by your orders and account activity.

Message and data rates

Message and data rates may apply. Standard messaging rates from your wireless carrier apply to all messages sent to and received from LUXE Bidet. Please consult your mobile service plan or contact your carrier for details on your rates.

How to opt out

You may cancel our text messages at any time by replying STOP to any message you receive from us. After you send STOP, we will send you one final message confirming that you have been unsubscribed. After that, you will no longer receive marketing text messages from us.

If you want to rejoin, simply sign up again as you did the first time and we will resume sending messages to you.

You may also opt out by emailing customercare@luxebidet.com with your request and the mobile number you wish to remove.

Please note that opting out of text messages does not opt you out of our email marketing, and vice versa. Each must be managed separately.

How to get help

Reply HELP to any message from us for assistance, or contact us at customercare@luxebidet.com.

Carriers and delivery

Mobile carriers are not liable for delayed or undelivered messages. We do not guarantee that messages will be delivered to you, as delivery is subject to effective transmission by your wireless carrier and may be affected by factors outside our control, including network availability and your device settings.

How Do We Use Your Information?

In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Sites for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

We use the information we collect or receive:

• To facilitate account creation and logon process. If you choose to link your account with us to a third party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon.
• To fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Sites.
• To send you text messages. If you have opted in, we use your mobile phone number to send you the transactional, marketing, and customer care messages described above.
• To maintain records of consent. We use your SMS consent data to document your opt-in and to honor your opt-out requests, as required by applicable law.
• To request feedback. We may use your information to request feedback and to contact you about your use of our Sites.
• For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Sites, products, services, marketing, and your experience.

Will Your Information Be Shared with Anyone?

In Short: We only share information with your consent, to comply with laws, to protect your rights, or to fulfill business obligations. Mobile opt-in data is never shared for third-party marketing.

We may process or share data based on the following legal basis:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena.
• Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

• Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, order fulfillment and shipping, data analysis, email and SMS delivery, hosting services, customer service, and marketing efforts. We may allow selected third parties to use tracking technology on the Sites, which will enable them to collect data about how you interact with the Sites over time. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.
• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Text messaging originator opt-in data and consent are excluded from all of the sharing described above. Your mobile number and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Who Will Your Information Be Shared With?

In Short: We share information with the following categories of service providers.

We share and disclose your information with the following categories of third parties, who process it on our behalf:

• E-commerce platform and website hosting — operating our online store and website
• Payment processing — processing purchases, refunds, and chargebacks
• Order fulfillment and shipping — delivering your orders and providing tracking updates
• Email marketing and delivery — sending newsletters, promotions, and transactional email
• SMS platform and telecommunications carriers — delivering text messages you have opted in to receive
• Web and product analytics — understanding site usage and improving our Sites
• Customer support and help desk — responding to your inquiries
• Reviews and user-generated content — collecting and displaying product reviews
• Advertising and social media platforms — delivering and measuring advertising

If we have processed your data based on your consent and you wish to revoke your consent, please contact us.

Do We Use Cookies and Other Tracking Technologies?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than the period of time in which users have an account with us.

Records of your text message consent and opt-out requests are retained for as long as required to demonstrate compliance with applicable telemarketing and consumer protection laws, even after you unsubscribe.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Sites is at your own risk. You should only access the services within a secure environment.

Do We Collect Information from Minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age, and you must be at least 18 to enroll in our text message program. By using the Sites, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Sites. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at customercare@luxebidet.com.

What Are Your Privacy Rights?

In Short: You may review, change, or terminate your account at any time, and opt out of our communications at any time.

If you are a resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm

Account information

If you would at any time like to review or change the information in your account or terminate your account, you can log into your account settings and update your user account, or contact us using the contact information provided below.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Opting out of text messages

Reply STOP to any text message from us, or contact us at customercare@luxebidet.com. See the "Our SMS / Text Message Program" section above for full details.

Opting out of email marketing

You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list — however, we will still need to send you service-related emails that are necessary for the administration and use of your account.

Cookies and similar technologies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Sites. To opt out of interest-based advertising by advertisers on our Sites, visit https://www.aboutads.info/choices/.

Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.

Do California Residents Have Specific Privacy Rights?

In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Sites, you have the right to request removal of unwanted data that you publicly post on the Sites. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Sites, but please be aware that the data may not be completely or comprehensively removed from our systems.

Do We Make Updates To This Policy?

In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

How Can You Contact Us About This Policy?

If you have questions or comments about this policy, you may contact us at:

2GoProducts, LLC
7770 Regents Rd # 113-632
San Diego, CA 92122-1937
United States
customercare@luxebidet.com