Shipping & Returns
Shipping & Delivery
We ship domestically and internationally. To calculate shipping, add your items to cart, then enter your country, region, and zip code to see a shipping estimate.
Tracking details are sent via email and are usually available about 1-2 business days after the order was placed. If you have not received your tracking details yet, please contact us so that we can investigate the shipment process of your order.
We offer international shipping for all our products. All international orders are shipped using USPS International Priority Mail, which takes approximately 10 business days.
To calculate shipping costs, place an item in your cart, then go to view your cart. At the bottom of the page, you can enter your country, region, and postal code to see a shipping estimate
Order Changes & Cancellations
To make changes, or to cancel your order, you must contact us before the order has shipped, which usually takes about 1 business day after the order was placed. You may request changes to your billing, shipping, and contact details. Once your order has shipped, we are unable to make any changes.
Any changes to the actual product purchased can only be made by cancelling the order. To request an order cancellation, please contact us right away.
Returns & ReplacementsWe offer a 30 day satisfaction guarantee. We are confident that you will love your Luxe Bidet. If, for any reason you are not satisfied with your Luxe Bidet, we will gladly refund you the full purchase price. Click here to contact us with your order number to start the return process.
Our bidets come with a 12 or 18 month warranty. We will promptly replace any defective parts, free of charge, within the specified warranty period. Contact us to request a replacement part or bidet. To help us process your request, please provide your order number and the address at which you received your order. If you own a Neo 110, 120, 180, 185, 250, or 320, please also provide your Bidet ID for us to process your request. The Bidet ID is a 15-character alphanumeric code located underneath the control panel.
12 month warranty: MB 110, Neo 70
18 month warranty: Neo 90, Neo 95, Neo 110, Neo 120, Neo 180, Neo 185, Neo 250, Neo 320, Luxelet E850, and E890
Any Neo bidet with a default 18 month warranty is eligible for registration. By registering your Bidet ID, you may extend your warranty from 18 months to 24 months (2 years). Register here.