On-screen text: If you encounter any of these toilet seat compatibility issues, please install your bidet with the included Tall Hinge Covers.
Model removing the Standard Hinge Covers that came attached on the bidet adjustment plates and snapping in the Tall Hinge Covers that came separately in the package.
On-screen text: To install, remove the Standard Hinge Covers from the open end and replace with the Tall Hinge Covers
On-screen text: Use Case 1: There is a gap more than 1” between the toilet seat and bowl.
Example shown of a toilet that has a NEO Plus bidet installed, with a large gap between the toilet seat and the toilet bowl preventing the seat from resting flat. Top right text says “NO TALL HINGE COVERS” showing that this is a use case where Tall Hinge Covers would help.
On-screen text: This can occur with any bidet attachment brand, as it is caused by the concave shape of some toilet seats.
A comparison video is added side-by-side with the last video, showing what the toilet seat would look like with tall hinge covers attached. The toilet seat is now laying flat in the front of the toilet bowl as it should.
On-screen text: Use Case 2: The NEO Plus is unable to flip up.
Example shown of a toilet seat installed over the bidet’s adjustment plates onto the bidet body (when the toilet seat should only be tightened over the adjustment plates), which prevents the lifting feature of the bidet from working. Top right text says “NO TALL HINGE COVERS” showing that this is a use case where the Tall Hinge Covers would help. A comparison video is added side-by-side with the last video, showing that using the tall hinge covers in this use case will now allow the user to lift the bidet up.
On-screen text: Use Case 3: The inner lip of your toilet seat rests on top of the bidet, which can affect the angle of the bidet’s spray.
Example shown of a toilet seat lip making contact with the bidet attachment at the top of the nozzle assembly. A comparison video is added side-by-side with the last video, showing space between the toilet seat and nozzle assembly with the use of the tall hinge covers.
On-screen text: Customer satisfaction is our top priority. If you continue to experience any compatibility issues with the Tall Hinge Covers installed, please reach out to customercare@luxebidet.com.
On-screen text: Thank You & Welcome to the LUXE Bidet Family!
