NEO PLUS Installation
Step 1: Select Your Toilet Seat
Step 2: Select Your Model
Step-By-Step Installation
1. Preparation
Step 1
Turn off the toilet tank water supply valve (clockwise), located on the ground or on the wall. Flush the toilet to completely empty the tank.
Note: For LUXE Customers upgrading from a NEO to a NEO Plus or WHIFT Series bidet, please use the new parts included with your kit. Our installation parts are now standard to US fitting sizes.
Some valves are push-pull — pull outward to turn off.
Step 2
Loosen the toilet seat bolts by lifting the hinge tabs and unscrewing with a screwdriver. There is no need to fully remove the toilet seat.
Hold the nut underneath while unscrewing from the top.
Can’t find the toilet bolts? See troubleshooting
Step 3
Lift the toilet seat high enough to fit the bidet and place your bidet on the toilet. Slide the LUXE-Hinges into the toilet seat bolts and tighten to secure.
Bidet doesn't sit flat or won't align with the bolt holes? Your toilet may have a curved tank-to-bowl connection. Call us — we can help.
Step 4
Ensure your bidet is correctly aligned with the toilet seat. The T-joint should not be covered in order to use the EZ-Lift function.
Was this helpful?
1. Preparation
Step 1
Turn off the toilet tank water supply valve (clockwise), located on the ground or on the wall. Flush the toilet to completely empty the tank.
Note: For LUXE Customers upgrading from a NEO to a NEO Plus or WHIFT Series bidet, please use the new parts included with your kit. Our installation parts are now standard to US fitting sizes.
Some valves are push-pull — pull outward to turn off.
Step 2
Remove the Standard Hinge Covers and snap on the Alternative Hinge Covers. The Standard Hinge Covers are ridged; the Alternative Hinge Covers are hollow.
Bidet doesn't sit flat or won't align with the bolt holes? Your toilet may have a curved tank-to-bowl connection. Call us — we can help.
Step 3
Remove the LUXE Toilet Seat using the quick-release method. Remove the decorative covers and loosen the toilet seat bolts just enough to lift the bearings high enough to fit the LUXE-Hinges.
Hold the nut underneath while unscrewing from the top.
Can’t find the toilet bolts? See troubleshooting
Step 4
Lift the bearing slightly and slide the LUXE-Hinge around the bearing. Ensure the bearing is completely inside the LUXE-Hinge and that the posts are up against the inner edges of the LUXE-Hinges.
Tighten the toilet seat bolts to secure the LUXE Toilet Seat.
Was this helpful?
2. Cold Water Setup
Step 1
Unscrew the water supply hose from the toilet tank’s fill valve. Connect the top of the Cold Water T-Adapter (7/8” end) to the toilet tank. Ensure the Rubber Washer is inside the Cold Water T-Adapter and in its correct orientation.
7/8” is equivalent to 15/16”.
Place a towel or bucket underneath the toilet tank’s fill valve to catch any residual water.
Can’t remove the water supply hose? or T-adapter doesn’t fit? See troubleshooting
Step 2
Connect the Mesh Filter end of the Cold Water Bidet Hose to the side of the Cold Water T-Adapter. Connect the other end of the hose to the Cold Water Bidet Inlet. Hand-tighten first, then use the wing nut on the hose to secure.
Step 3
Connect the water supply hose to the bottom of the Cold Water T-Adapter (7/8" end).
Wrap plumber's tape on threads for extra leak protection.
Step 4
Turn on the toilet tank water supply valve (counter-clockwise) and check all connections for leaks.
Proceed to Hot Water Setup for hot water connections.
Optional
Using cold water only?
Ensure the Rubber Washer is inside the Hot Water Cap. Place the included Hot Water Cap on the Hot Water Bidet Inlet. Skip Hot Water Setup— you’re all set!
Was this helpful?
3. Hot Water Setup
Step 1
Turn off the hot water supply valve under your sink (clockwise). Disconnect the hot water supply hose from the valve.
Not sure which valve is hot? Turn on the hot faucet, then turn off one valve. If the hot water stops, that's the one.
Some sink hot water supply valves have a “push-pull” mechanism. To turn off the water supply with these types of valves, pull the valve outwards.
Step 2
Ensure the Rubber Washer is inside the Hot Water T-Adapter. Unscrew the hex nut. Connect the female threaded 3/8” end of the Hot Water T-Adapter to the hot water supply valve.
If you have an original NEO 320 and you are using a Hot Water T-Adapter under your sink to supply hot water, your existing Hot Water T-Adapter will be compatible with the NEO 320 Plus Hot Water Hose.
Twist and push the Hot Water Hose onto the Hot Water T-Adapter until you can no longer see the tip and it is flush against the threads.
Step 3
Thread the PU (Polyurethane) hose through the hex nut. Connect the PU hose to the Hot Water T-Adapter and tighten the nut. Connect the other end of the PU hose to the Hot Water Bidet Inlet.
If the hose doesn't reach, contact us for a longer one.
Step 4
Connect the other end of the Hot Water T-Adapter (male threaded 3/8”) to the hot water supply hose. Turn on the sink hot water supply valve (counter-clockwise) and your hot water is ready to go!
Hot water takes a moment to arrive. Run Nozzle Clean mode briefly before your first wash.
You're ready to go!
Was this helpful?