Customer Support Center

Submit a Support Request

Details help us solve things faster. We’ll reply within 24–48 hours.

First name

Last name

Please enter a valid email address.

What do you need help with?

LUXE ID

Found under your bidet's control panel or sticker.

Bidet model

Bidet color

Describe your issue

Attach a photo or file (optional)

Attach file

Photos help us troubleshoot faster

Water source and plumbing details

Help us troubleshoot faster

Water Source Access Points

Check the water supply hoses at the following locations to see if they are removable.

Toilet's Fill Valve Size (A)

Toilet's Supply Valve Size (C)

Sink's Supply Valve Size (D)

Distance from Water Source

Measure the distance from your water source to the indicated dashed line below. This is approximately where the bidet will sit. Indicated dashed line is on the back edge of the closed toilet seat.

Bidet Inlet and Toilet Fill Valve Distance

Bidet Inlet and Sink Supply Valve Distance

Order number

Type of issue

Return/Exchange/Cancel reason

Quality Assurance Seal photo (optional):

Attach file

Additional details (optional)

Photos of your toilet

We need a few angles to check compatibility. These don't need to be perfect.

Attach file

Top-down view of the toilet with lid down

Stand over the toilet and take a photo looking straight down.

Attach file

Behind the toilet

Show any pipes or hoses connecting to the toilet. If nothing is visible, photograph the gap between the toilet and the wall.

Attach file

Nearby wall valve or sink pipes (optional)

See if there's a valve on the wall by the toilet and any pipes under a nearby sink.

Anything else we should know? (optional)

Message

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We've received your request successfully. A member of the LUXE Bidet Customer Care Team will get back to you within 24–48 hours.

Need immediate help? Call us at (858) 360-7780.
Mon–Fri, 6AM – 9PM PT

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