Shipping & Delivery

We ship worldwide, domestically and internationally. For US orders, USPS standard ground shipping is free and takes 5-7 business days. You can also choose 2-day expedited service for an extra fee. All international orders are shipped using USPS International Priority Mail, which takes approximately 10 business days. Tracking information is provided for all orders.

Returns & Replacements

Your satisfaction is our guarantee. If you are not satisfied with your bidet for any reason, you may return it within 30 days of the purchase date to receive a full refund for the purchase price.

Our bidets come with a 12 or 18 month warranty. We will promptly replace any defective parts, free of charge, within the specified warranty period. Contact Us to request a replacement part or bidet. To help us process your request, please provide your order number and the address at which you received your order. If you own a Neo 110, 120, 180, 185, 250, or 320, please also provide your Bidet ID for us to process your request. The Bidet ID is a 15-character alphanumeric code located underneath the control panel.

12 month warranty: MB110, Neo 70

18 month warranty: Neo 110, Neo 120, Neo 180, Neo 185, Neo 250, and Neo 320

Any Neo bidet with a default 18 month warranty is eligible for registration. By registering your Bidet ID, you may extend your warranty from 18 months to 24 months (2 years). Register here.

Privacy & Security

We honor your privacy and will never sell or give your information to any third party for any purpose unless required by law.