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Frequently Asked Questions

How should I clean my bidet?

We recommend using disinfectant wipes or spray to wipe down the body of the bidet. Select models have a self-cleaning nozzle feature, which can rinse the outside of the nozzle(s) after use. Use this feature as often as needed.

I am a first time bidet user. How do I use a bidet and do I still need to dry off after?

After finishing business on the toilet, turn the bidet on for a refreshing wash. Run the bidet until you feel clean. Pat dry with a bit of toilet paper or a reusable towel. Once you bidet, you never go back.

Do you carry any units that come with left-sided controls?

We currently do not carry any models which have left-side or left-handed controls, although we may introduce them in the future.

Which Luxe Bidets are ASME or CUPC certified?

Our Neo Series bidets are ASME certified. Please contact us for more details on the ASME standards.

Do you carry bidets in different colors such as bone, ivory, black, etc.?

We currently only carry white-colored units, but we may introduce different colored units in the future.

I need help choosing a bidet. What type of bidets do you offer?

View our model comparison chart.

We carry 3 different category of bidets – (1) Mechanical Attachment Bidets (2) Electric Bidets (3) Handheld Bidets. Below are the different features of each category:

Mechanical Attachment Bidets

The Neo 110, Neo 120, Neo 180, and Neo 185 are cold water mechanical attachment bidets that require no electricity. The Neo 110 model is our simplest Neo model with one control knob to control the water pressure. The Neo 120 is same as the Neo 110 but also comes with a self-cleaning function for the nozzle. The Neo 180 is the same as the Neo 120 but comes with dual nozzles (normal wash nozzle and a women’s wash nozzle). The Neo 185 is same as the Neo 180 but comes with a turning dial (instead of a lever) to control water pressure.

The Neo 250 and Neo 320 are hot and cold water mechanical attachment bidets that require no electricity (the hot water is sourced directly from the hot water sink supply usually located next to the toilet). The Neo 250 comes with a single nozzle and does not include the self-cleaning function for the nozzle. The Neo 320 is our top of the line hot and cold water bidet with dual nozzles (normal wash nozzle and a women’s wash nozzle) and comes with a self-cleaning function for the nozzles.

Electronic Bidets

The LuxeletE850 and LuxeletE890 are electric bidets. Unlike the mechanical attachment bidets which are retrofitted to fit underneath the existing toilet seat, electric bidets completely replace the toilet seat and will require an electric outlet near the toilet for installation.The main difference between the E850 and E890 is that the E850 comes with a control panel (no remote), and the E890 comes with a remote (no control panel).

Handheld Bidets

The Neo 90 and Neo 95 are handheld bidets that require no electricity and come with cold water only. Unlike the mechanical attachment and electric bidets, handheld bidets are handheld sprayer heads which allow for a more manual type of cleansing, and can be hung on the wall next to the toilet or on the toilet tank when not in use. The only difference between these 2 models is that the Neo 90 is nickel-plated and the Neo 95 is chrome-plated.

What does 'self-cleaning' mean and how does the self-cleaning nozzle on some bidets work?

The Neo 120, Neo 180, Neo 185 and Neo 320 have a self-cleaning nozzle feature, which allows you to automatically rinse the nozzle or nozzles of the bidet in a stream of water. Neo 120, Neo 180, and Neo 185 can only use cold water for nozzle self-cleaning. The Neo 320 self-cleaning feature will work regardless of whether the hot water is connected or not.

What is the difference between single and dual nozzle bidets?

Our dual nozzle bidets feature a regular wash nozzle and a feminine nozzle. The wash nozzle is the standard nozzle on all our bidets. The feminine nozzle has a higher angle and more holes for a softer spray. The nozzles are operated separately; you cannot spray from both at once. To see which models have dual nozzles, please click here to see the model comparison chart.

The feminine nozzle is angled a little lower and has a softer spray. Both the normal and feminine nozzles can be used by both males and females. The feminine nozzle, which some of our bidets come with, additionally offers a slightly different angle and spray option.

What is the function of the 'nozzle guard gate' and how does it work?

The nozzle guard gate is an added hygienic feature that shields the nozzle(s) from any debris or splashback. It remains closed at all times and can manually be opened for deep cleaning.

What's the difference between the Neo 180 and 185?

These models have the same features. The only difference is the Neo 180 has a lever while the Neo 185 has a knob to adjust water pressure. The lever lifts up and down and the knob turns to the right and left.

View our model comparison chart.

What is the difference between the MB110 and Neo 110?

The main difference between the MB110 and Neo 110 are in the different materials used for the construction of the hoses and inner valves.

The MB110 and Neo 110 are both cold water bidets with only the pressure control function. The MB110 has plastic inner valves and comes with a plastic cold water hose. The Neo 110 is our newer upgraded model with higher quality metal-ceramic valves, a metal braided cold water hose, and a movable nozzle guard gate to protect against unhygienic splashes.

View our model comparison chart.

Can I use hot water with Neo 110, 120, 180, 185?

No, these are cold water models and do not come with necessary parts or valves to accommodate hot water.

How is the water heated in the Neo 250 and 320 models?

The Neo 250 and 320 draw water from both your fresh cold water supply and hot water supply by connecting to the toilet tank and sink valve respectively. When the bidet turns on and warm water is selected, the bidet draws water from both sources to mix inside of the unit to create warm water.

Can the Neo 250 or 320 work with cold water only?

Yes. To use our hot water bidets with cold water only, use the provided hot water inlet cap and washer. The cap can be screwed onto the hot water inlet, as shown here.

Why is the hot water hose included in Neo 250 and 320 plastic, and is that safe?

The plastic used in our bidets is very durable and strong. It is made to stand up the high water pressure that will flow through it.

Does water sit in the small reservoir on the bidet so that it is generally at room temperature when used?

The water does not sit in the reservoir. Actually, there is no reservoir in these mechanical bidets. The water comes directly from the fresh water supply. The water temperature will be the same as the fresh water temperature.

If you want warm water, we do offer models that can be connected to a hot water source, normally under the sink. Currently, those models are the Neo 250 and Neo 320. To see a model comparison chart of all our bidets, please click here.

Is the water that comes out of the bidet stored in the toilet tank?

No. The water that the bidet sprays come from the water supply. The toilet tank’s water comes from the same water supply as well, but the bidet does not draw water from the tank itself.

Will the bidet fit my toilet?

For Toilet Seat Bidets:

Please see the dimensions in the diagram below to decide if the bidet will fit your toilet.

For Electronic Luxelet Bidets:

Please see the dimensions in the diagram below.

How far does the bidet extend from the side of the toilet?

The bidet extends 4 to 5 inches, when measured from the back of the toilet bowl. We recommend that you have at least 5 empty inches between the back of the toilet bowl and the wall. See “E” in the chart below.

Are your bidets compatible with elongated or round toilets?

Our bidets are compatible with both elongated and round toilet shapes. You can adjust the bidet on the toilet bowl to make sure it is positioned properly for use.

What is the minimum or maximum water pressure needed for Luxe Bidets?

The recommended water pressure for our Luxe Bidets is from 30 – 75 PSI.

Is there a weight limit for the Luxe Bidets?

The weight limit for our bidets is about 350 lbs.

Can Luxe Bidets be installed on a raised toilet seat?

Yes. Our bidets can be installed with raised toilet seats or risers so long as the toilet seat can be installed between the seat and the toilet bowl. However, our toilet seat bidets have a fixed spray, so therefore the nozzles may not spray in the correct general area if installed with a raised seat.

Can I install the bidet on my commercial toilet?

Certainly. If there is no access to the toilet tank connection, please contact us for alternative parts to install directly at the water supply.

Can I install the bidet on my RV toilet?

Yes, as long as you can attach the bidet between the toilet seat and bowl. If a different size t-adapter is needed or if there is no access to the toilet tank connection, please contact us for alternative parts.

I have a tankless toilet. Can I install a bidet?

If your toilet does not have a tank, it is still possible to install a bidet. You will need the following alternative parts: a 3/8″ x 3/8″ x 8 mm Metal T-adapter or 1/2″ x 1/2″ x 8 mm Metal T-adapter and a 8 mm polyurethane hose with a 1/4″ nut. The t-adapter will attach directly to your toilet’s or sink’s cold water supply. Please contact us if you need these alternative installation parts.

Do I need a plumber to install the bidet?

The grand majority of our customers do not require a plumber and are able to install their bidet on their own in approximately 15 minutes. The Luxe Bidet installation process is fairly straightforward. We include all the necessary parts needed for installation. Depending on how old and tight your fittings are, you may need to use a wrench to facilitate the removal of those parts prior to installation. Watch our Easy Installation Video.

Where do I download the bidet instructions?

Click here to view Installation Manuals and Videos.

Do I need to purchase any additional parts to install the bidet?

All parts needed for installation are provided in the package. No additional parts are required.

I do not have access to my toilet tank connection. Therefore, I'm having trouble connecting my cold water parts. How can I install the bidet?

If your toilet has a toilet tank connection, but has a solid rigid pipe instead of a flexible water supply hose, please check if this pipe can be removed from both ends. If it can, then you can replace the pioe with a cold water supply hose provided here. If you cannot remove the rigid pipe or you have a hidden/hard-to-reach toilet tank fill valve connection, then you can use an alternative installation method. You can video about this method here or you can use the following instructions:

The alternative installation method involves attaching a 3/8″ or 1/2″ metal t-adapter with an 8mm side directly to a cold water supply valve. Then, a PU hose with an 1/4″ nut on one end can be used to connect the t-adapter to the bidet. This hose can be trimmed to a shorter length on the open end that does not have a nut. To see if you can use this method, please check if you have an accessible cold water supply valve (usually the toilet’s or sink’s) and check the distance is between your toilet and your chosen water supply valve to determine the length of the hose you will need.

My toilet seat comes with twist hinges that lock in place. How do I install the bidet on my toilet?

Some toilet seats may come with quick-to-remove twist hinges that twist to snap on and off the toilet bowl. Our bidets can be installed with these toilet seats. The trick is to also remove the screws/bolts that attach the seat hinges to the bowl.


To install our bidets on a toilet seat with twist hinges, first unlock the hinge caps by twisting them counterclockwise.


Once the seat is removed, remove the screws/bolts that the hinges attach to on the toilet bowl, by unscrewing the nuts on the underside of the bowl.


After removing both the toilet seat and the screws/bolts, place the bidet on top of the toilet bowl, position the brackets to fit the screw holes, place the screws/bolts on top of the bidet and reattach the nuts under the bowl to secure the screws.


Once the bolts are secured to the bidet and toilet bowl, simply snap the seat on top of the bolts by rotating the hinge caps clockwise to lock the seat in place.

My toilet tank is not filling up with water after installing my bidet.

After installing the bidet, double check to see if you water supply valve was turned back on. To turn the water supply valve back on, turn the handle at the valve counter-clockwise. You can also check inside the toilet tank in case something became loose during installation.

My toilet keeps making a noise as if water is running after installing my bidet.

Sometimes during installation, your toilet bowl’s fill tube may have been displaced. Locate the plug and place it back onto the fill tube.

After installing the bidet, I hear a loud banging sound coming from my toilet or pipe. What can I do?

Sometimes air gets trapped in your pipes after installing the bidet. Try uninstalling and reinstalling your t-adapter(s) to allow any leftover air to escape your pipes.

There is a gap and/or slant between the seat and bowl after installing the bidet.

This uncommon problem occurs when the dimensions of the toilet bowl and/or the shape of the toilet seat interfere with installing your bidet. Toilet seats that are slightly curved to rest over the bowl instead of flat on top of it may cause this problem. Some toilets have outer hinge tabs (see below) which may cause the toilet seat to not rest flat on the bowl.

If you install a bidet and consequently your toilet seat will not rest on the bowl, you may purchase rubber spacers directly through our Accessories page. The rubber spacers attach to the bottom of your toilet seat. These spacers have an adhesive back for easy attachment. You may click here to contact us if you have any questions or need further assistance regarding this issue.

The water pressure from my bidet is too high.

If the water pressure from your bidet is too high, you can try installing a metal t-adapter with a shut-off valve (linked below), in place of the provided t-adapter. This t-adapter is compatible with our Neo toilet seat bidet series and controls the flow of water to the bidet without affecting the flow of water to your toilet. Another quick solution to reduce the water pressure is by partially closing your water supply valve.

The hot water is taking a long time to heat up.

The hot water from the bidet will take the same amount of time the sink takes to heat up the hot water. If it takes your hot water a while to heat up, simply turn the bidet’s self cleaning nozzle feature on with warm water while you are using the toilet. Once you are ready to wash up, the water from the bidet will be warm.

My bidet's nozzles are off-center/not spraying forward anymore.

If you notice that your bidet nozzle(s) are spraying water off-center, it is likely that the nozzle holes are not facing forward properly. You can adjust the nozzles to point forward by turning it manually. Proper adjustment of the nozzle(s) will depend on the model you have.

To adjust the nozzle for the MB110, fully retract the nozzle by pushing the nozzle up all the way and use a slight pressure to turn the nozzle counter-clockwise until the holes are facing forward.

The video below shows how to adjust the nozzle of MB models.

To adjust the nozzle(s) for the the Neo 110, Neo 120, Neo 180, Neo 185, Neo 250, Neo 320 models, open the guard gate, then fully retract the nozzle by pushing the nozzle up all the way and use a slight pressure to turn the nozzle counter-clockwise until the holes are facing forward.

The video below shows how to adjust the nozzle of all Neo models.

My bidet's nozzle is not retracting by itself.

The nozzles may not be retracting or extending properly due to hard water build up around the nozzles. Try cleaning the nozzles by pulling it down and moving it up and down a few times with paper towels soaked in vinegar. This should safely dissolve any hard water build up. You can also check if the nozzles have enough space to drop below the guard gate to spray and retract fully back into the unit. If there isn’t enough space, try moving the bidet forward, away from the toilet tank. You can also view a video of the troubleshooting steps here.

My bidet is spraying water too far forward, how can I adjust this?

While there is not necessarily a way for you to fine tune the spray position, you can try to push the unit back towards the toilet tank. If the spray is in the general correct area, we also recommend the user moving into the proper area for the spray to cleanse. You can also check if your toilet seat is pressing down on the nozzle assembly. If it is, try changing the position of the bidet and install rubber bumpers to elevate your toilet seat off of the bidet.

My bidet is spraying water down into the toilet.

If water is spraying straight down into the toilet, it is likely that the nozzle cap has fallen off somehow. If you can find the nozzle cap, you can screw it back onto the nozzle and this should fix the problem. Please make sure the black rubber washer is placed inside the nozzle cap before attaching it to the nozzle.
Please click here for replacement nozzle caps.

My bidet is spraying water everywhere.

This problem may be caused by the nozzles not being able to extend below the guard gate properly. First, check if the nozzles have enough space to extend. If they do not, move the bidet forward away from the toilet tank. Second, try cleaning the nozzles by pulling it down and moving it up and down a few times with paper towels soaked in vinegar. This should safely dissolve any hard water build up. Lastly, check if your toilet seat is pressing down on the nozzle assembly. If it is, try changing the position of the bidet and install rubber bumpers to elevate your toilet seat off of the bidet.

My bidet's nozzle guard gate stays open.

The toilet seat may be pushing the guard gate open after use. Please bring the bidet forward away from the toilet tank and, if needed, install rubber bumpers underneath your toilet seat to elevate the seat off of the bidet.

The water pressure from my bidet is too low.

If the water pressure from your bidet is too low, please try cleaning your bidet’s nozzles, make sure your water supply is fully open, and if you own a Luxe metal t-adapter with shut-off valve, make sure it is fully open. Please note that the water pressure of your Neo bidets, which are mechanical, will be equal to the water pressure of your household. The recommended water pressure for our Luxe Bidets is from 30 – 75 PSI.

My bidet's self-cleaning isn't working.

When sitting on the toilet and turning on this mode, first turn the lower knob all the way to the right, then turn the upper pressure knob to the right. The nozzle cleaning mode will not activate if the lower knob is not pointing all the way to the right.

To turn on the self-cleaning nozzle mode, you must first turn the knob so that it points to Nozzle Cleaning. After that, you must also turn the pressure control knob so that it is on high (or lift the pressure-control lever for the Neo 180, Neo 250 or Neo 320 models). Click here to contact us if you need further assistance regarding this issue.

My Luxelet has stopped functioning. How do I reset the connection?

First, disconnect the electric cord/ turn off the power.

Second, hold the “stop” button on the remote firmly until the light on the remote turns on.

Lastly, reconnect and turn on the toilet seat.

What accessories can temporarily shut off the water flow to the unit?

If you have a Neo series bidet, you can install the Luxe Metal T-adapter with Shut-off Valve in place of the included t-adapter. This is available for purchase on the Accessories page.

This t-adapter is ideal for households with children or pets, as the bidet can be ‘locked’ so it cannot be turned on by accident.

I lost the nozzle cap(s) on my unit. Where can I purchase this piece?

Please click here to contact us for replacement nozzle cap(s).

I lost or broke a part on my bidet and I cannot find it on your Accessories page. Where can I get the part I need?

Please click here to contact us if you are having difficulty finding replacement parts for your Luxe Bidet.

The hot water t-adapter provided with the bidet is too small for my connection. Do you have a larger size?

The hot water t-adapter included with our bidets is 3/8″ at the top and bottom. If this is too small, we carry a larger 1/2″ t-adapter, which can be purchased from our Accessories page.

Can I replace the included hot water line with metal parts?

Yes. We carry different lengths of a “Metal Braided Hose (⅜” x ¼”)” that can be installed in place of the included polyurethane hose. Since the metal braided hose has different connections, you will also need to purchase a “Brass T-Adapter (⅜” x ⅜” x ⅜”)” in order to complete the installation.

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